Terms and conditions

These general conditions govern remote purchases on the website accessible at www.butcher-bros.com (hereinafter, the “Site”) of goods and services therein. These General Conditions of Sale are drawn up in compliance with the provisions of the law on the subject, with particular reference to Legislative Decree 6 September 2005, n. 206 (“Consumer Code”), and subsequent amendments and additions, as well as Legislative Decree 9 April 2003, n. 70 of transposition of the so-called “E-Commerce Directive”. A copy of these General Conditions can be printed, downloaded and saved on the Customer’s computer or stored on common computer media directly from the Site. In addition, the General Conditions of Sale are attached in the email confirming receipt of the order, or is made available to the Customer the link to view and print them.

1. Definitions

1.1 For the purposes of these general conditions, the following definitions apply:

1. SLOBBY BEAR SRLS the supplier of the products and services offered for sale on the Site;
2. “Site”: the website www.butcher-bros.com owned by SLOBBY BEAR SRLS where it is possible to stipulate a Distance Contract;
4. “Customer”: is the natural person (consumer or professional, as defined below) or legal person, who purchases the products and / or services on the Site, subject to acceptance of these General Conditions of Sale;
5. “Consumer”: the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out;
6. “Professional”: the natural or legal person acting in the exercise of their business, commercial, craft or professional activity, or an intermediary;
7. “Distance contract”: the contract having as its object the sale of goods and / or the provision of services offered on the Site to the consumer, or to the professional, through a remote organized system without the physical presence and
simultaneous use of SLOBBY BEAR SRLS and the Customer, through the exclusive use of one or more means of remote communication.
8. “Parties”: SLOBBY BEAR SRLS and the Customer collectively understood, in the meanings described above;
9. “Product / s”: the goods offered for sale on the Site through the same that can be purchased through the signing of the relative distance contract;
10. “Service (s)”: the services offered for sale on the Site or that could be offered on the Site in the future, which can be purchased through the signing of the relative distance contract;
11. “Distance communication technique”: any means which, without the physical and simultaneous presence of the Parties, can be used for the conclusion of the contract between the parties.

1.2 The rules specifically provided for the protection of the Consumer Customer are not applicable to the Professional Customer who, therefore, cannot make use of the clauses exclusively provided for in favor of the Consumer, except, of course, the applicability of the other general conditions of sale not expressly reserved to the Customer Consumer. Depending on the buyer – consumer or professional buyer – who finalizes the contract, different rules and regulations will therefore be applied, as better specified below.

2. Object

2.1 With these general conditions of sale, SLOBBY BEAR SRLS sells, and the CUSTOMER buys at a distance, the goods and / or services indicated and offered for sale on the website www.betchuer-bros.com. The contract is concluded exclusively through the internet, by accessing the CUSTOMER at www.beutchet-bros.com and the creation of a purchase order according to the procedure provided by the site itself.

2.2 The customer undertakes to read these general conditions of sale, in particular the pre-contractual information provided by SLOBBY BEAR SRLS, before proceeding to confirm his order, and to accept them by affixing a flag in the appropriate box indicated.

In the order confirmation e-mail, the CUSTOMER will also receive the link to download and archive a copy of these general conditions of sale, as required by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.

3. Customer policy

3.1 In the event that the distance contract is stipulated between SLOBBY BEAR SRLS and a Consumer Customer, the following mandatory information is provided below pursuant to art. 49 of the Consumer Code

3.2 Below are the identifying elements, the registered office and the contact details of SLOBBY BEAR SRLS:

SLOBBY BEAR SRLS
Registered office: via delle Gerlette 191 – 58100 Grosseto (GR)
VAT number: 01657570535
Tel: 338 37 65 469
Email: info@butcher-bros.com

The above contact details can be used by the consumer customer, pursuant to art. 49, paragraph 1, letter (d) of the Consumer Code, to send any complaints to SLOBBY BEAR SRLS.

3.3 The following information is also shown in the publication web pages in the purchase process:

1. The essential characteristics of the products and services on the Site;
2. The availability and price of products and services, including all taxes and duties imposed on the Customer;
3. The additional costs and costs for delivery, in relation to the different shipping and delivery methods offered on the Site and chosen by the Customer, and any other additional cost elements as appropriate, which affect the
Customer (in particular, the Consumer is informed, and it is specified in accordance with ad. 57 of the Consumer Code, that the costs of returning the Products in the event of exercising the right of withdrawal pursuant to the subsequent
clause 8);
4. The methods of payment, delivery of the goods or provision of the service;
5. The duration of the validity of the various offers and prices (even in the case of promotional and special sales and / or any discounts applied);
6. The methods of payment, delivery and execution, the date by which SLOBBY BEAR SRLS undertakes to deliver the Products, or to provide the Services and, where appropriate, the treatment of complaints by the professional.

3.4 With reference to the right of withdrawal, see the following clauses 8, 9, 10 and 11.

3.5 The online publication of these General Conditions of Sale are valid as a presentation of information on a durable medium provided to the Consumer Customer pursuant to art. 51 of the Consumer Code.

4. Information aimed at the conclusion of the distance contract

4.1 SLOBBY BEAR SRLS pursuant to art. 12 of Legislative Decree 70/2003 which requires each supplier of goods and / or services to provide Customers with specific information aimed at concluding the distance contract, then proceeds to fulfill their information obligations by providing the following information.

4.2 With reference to the various technical phases to be followed for the conclusion of the contract, on the Site it is possible to follow a guided procedure that at any time allows the Customer to verify, and then validate, any information entered and to correct errors before the temporary forwarding of the electronic form containing the purchase order proposal and up to the conclusion of the distance contract.

4.3 With reference to the way in which the distance contract, once concluded, will be filed and the relative methods of access by the Customer, the Customer will find the text in their “Control Panel” area and will receive an email summarizing the purchase carried out and of the contract thus concluded.

4.4 With reference to the technical means made available to the Customer to identify and correct data entry errors before submitting the order, the remote contract conclusion system on the Site requests confirmation of the correctness of the data entered and automatically reports any errors deriving from the omission of mandatory data in the various fields of the online order.

4.5 There are no other languages ​​available to conclude the contract besides Italian.

4.6 With reference to the indication of the dispute resolution tools, see clause 12 below.

5. Conclusion of the distance contract

5.1 In the first place, art. 51 paragraph 2 of the Consumer Code prescribes that if a distance contract to be concluded by electronic means imposes on the consumer the obligation to pay, the professional must communicate the information referred to in Article 3 above in a clear and evident manner, directly before the consumer places the order. Furthermore, with this paragraph, SLOBBY BEAR SRLS fulfills the obligation to ensure that, at the time of placing the order, the Consumer expressly acknowledges that the purchase proposal – if accepted by SLOBBY BEAR SRLS – involves the obligation to pay the set price and all specified costs.

5.2 By sending the order proposal, the Customer offers to purchase a Product or Service. Only where SLOBBY BEAR SRLS accepts – specifically and from time to time with explicit communication via email sent to the Customer – the purchase order proposal received by the Customer, will the conclusion of the Distance Contract be determined. The sending of the order proposal does not in itself bind SLOBBY BEAR SRLS in any way, and the online offer of Products or Services cannot be understood as an offer to the public pursuant to ad 1336 of the Italian Civil Code

5.3 Before sending an order proposal, Customers are invited to make sure that they have read and understood the instructions provided during the transmission procedure of the purchase order proposal and these General Conditions, as they will be binding once concluded the Distance Contract with the acceptance by SLOBBY BEAR SRLS of the purchase order proposal received. To purchase the Products, the Customer must complete and send the form with the order proposal in electronic format to SLOBBY BEAR SRLS, following the instructions contained on the Site. The Customer must insert the Product in the appropriate “cart” and, after having read and accepted the General Conditions, as well as having read the information on the Privacy Policy and the Cookie Policy, must select the desired payment method and proceed. If the Customer needs to correct any data entry errors, he must follow the appropriate modification procedure indicated on the Site before submitting his order proposal. In particular, the Customer has the right to change the quantity of the Products he intends to purchase, adding or deleting one or more Products from the “cart”. In the Product catalog published on the Site, access and the ability to place an order online change the availability of the Product in real time, therefore SLOBBY BEAR SRLS does not guarantee the certainty of assigning the ordered Product. By sending the order proposal to SLOBBY BEAR SRLS, the Customer acknowledges and declares to have read all the information provided during the purchase procedure, to be aware that the sending of the purchase order proposal – where accepted by SLOBBY BEAR SRLS – will result in the obligation to pay and fully accept these General Conditions. If in the order confirmation sent by SLOBBY BEAR SRLS to the Customer there are differences in the individual elements that compose it with respect to the agreements or orders, the Customer who has not contested these differences by registered letter sent within ten days of receipt of the confirmation, is required to accept it as it was drafted. At the same time as the conclusion of the Distance Contract, SLOBBY BEAR SRLS will issue the relevant receipt or invoice which will be sent together with the ordered Product. This document is the only documentary evidence that can be used for the exercise of warranty rights relating to the Products sold.

5.4 In case of acceptance of the purchase order proposal received by the Customer, SLOBBY BEAR SRLS will acknowledge receipt of the order received by sending its final acceptance and the relative order confirmation to the e-mail address that the Customer has indicated in the phase of registration on the Site. This acceptance and order confirmation will contain – as required by applicable law – a summary of the general and particular conditions applicable to the distance contract already stipulated, information relating to the essential characteristics of the good or service and a detailed indication the price, means of payment, withdrawal where applicable, delivery costs and applicable taxes.

5.5 The order and receipt are considered received when the Parties to which they are addressed have the opportunity to access them.

6. Accepted means of payment

SLOBBY BEAR SRLS only accepts the following forms of payment:

1. Paypal for BtoB and BtoC trade
2. Bank transfer for BtoB trade

7. Execution of the distance contract

 

7.1 Unless otherwise agreed between the Parties or except in cases in which – with adequate notice – SLOBBY BEAR SRLS informs the Customer of different timelines regarding the delivery and execution of the distance Contract concluded, based on the availability of the Products and Services or on the basis of specific customer requests that involve particular times for execution, delivery and fulfillment of the accepted order proposal – and without prejudice to the cases provided for in the following clause 7.6 which cannot be considered as an extension of delivery times attributable to SLOBBY BEAR SRLS – the distance contract concluded pursuant to these General Conditions will be processed within a maximum of thirty days starting from the day following the one in which SLOBBY BEAR SRLS has transmitted its acceptance to the Customer pursuant to articles 5.4 and 5.5 of these General Conditions.

7.2 The delivery obligation is fulfilled by SLOBBY BEAR SRLS by transferring the material availability or in any case the control of the Products to the Consumer. If SLOBBY BEAR SRLS fails to fulfill its obligation to deliver the Products within the agreed deadline, the Consumer is obliged to invite you to deliver within an additional period appropriate to the circumstances. If the additional term thus granted expires without the Products having been delivered to him, the Consumer is entitled to terminate the Distance Contract.

7.2 When the courier delivers, the Customer must check:

1. That the package is intact, not damaged or wet and in any case conforming to the standard characteristics.
2. That the number of packages (number of packages) indicated on the invoice corresponds to the number of packages actually delivered.

Any disputes must be immediately raised to the carrier, in the absence of these, the Product is considered delivered correctly. The receipt or invoice, contained in the special pocket applied to the outside of the package must be kept.

If, upon delivery of the Product, there is evident damage to the packaging, the Customer must:

1. express a reservation or, if the package is accepted and the customer affixes the words “I accept with reservation right”, it will be possible once the package has been opened and any damage has been found, immediately activate
warranty procedure.
2. reject the damaged goods if it is not possible to accept the package with reserve or if the damage is still visible without having to open the package.

In case of defective Products under warranty, the return costs for the replacement of the Product are borne by SLOBBY BEAR SRLS.

7.4. The additional costs are charged to the Customer (compared to the price of the Product, which in any case will be highlighted on the Site as a total amount including taxes, to which to add – according to the indications given on the Site, the costs charged to the Customer for shipping, delivery or other) due for shipping, delivery or postal or other costs if applicable (eg additional costs for any insurance coverage required by the Customer for the shipment of a particular Product).

7.5 In case of non-execution of the order by SLOBBY BEAR SRLS due to the unavailability, even temporary, of the requested Product or Service, SLOBBY BEAR SRLS will promptly inform the Consumer Customer by providing:

1. to fulfill by carrying out a supply other than that agreed, of equivalent or superior value and quality, where the consumer customer specifically accepts it in response to the communication with which the
SLOBBY BEAR SRLS informed him of the unavailability of the requested Product or Service;
2. to the reimbursement of any sums already paid for the payment of the supply, if the consumer customer does not intend to accept a supply other than that agreed, of equivalent or superior value and quality
however, subject to clauses 7.6, 7.7 and 7.6 below.

7.6 If the Customer requests shipment and delivery in a country other than Italy – and where this option is available on the Site – upon arrival in the Customer’s country, the purchased Product may be subject to payment of customs duties (i.e., in by way of example, taxes, duties, taxes, commissions, etc.), which will be charged to the Customer. SLOBBY BEAR SRLS is not responsible for such customs taxation and is not required to check the respective amounts. The Customer therefore has the burden of checking in advance the amount of any such charges, which cannot be predetermined. For this reason, SLOBBY BEAR SRLS suggests to the consumer customer to check – before submitting any purchase order proposal – any charges of this kind at the competent customs offices of the country of delivery of the Products in order to find details information about it.

7.7 If the Customer refuses the purchased Product upon arrival, or refuses to pay the respective customs duties, all costs relating to unpaid customs duties (both those relating to delivery in the Customer’s country, and those that SLOBBY BEAR SRLS will be held to pay the customs agents for the return of the Product (s) in Italy) will be charged to the Customer.

7.8 Customs procedures may cause delays in the delivery of the Product. Should delays occur, the Customer is advised to carry out the appropriate checks at the competent customs offices. The invoice relating to customs duties may arrive weeks after the Customer has received the Product.

8. Right of withdrawal from the distance contract

8.1 For Customers represented by consumers only, the exercise of the right of withdrawal is envisaged (therefore excluded for Customers represented by natural professional persons and / or legal persons as well as for these categories of customers all rights and powers resulting from a valid exercise of the right of withdrawal) on the basis of the following conditions and procedures.

8.2 The Consumer Customer has a period of fourteen days to withdraw from the Distance Contract without having to provide any reason, without incurring any liability and without having to incur costs other than those provided for in the following clauses and subject to the provisions of article 9 of the these General Conditions of Sale (“Exclusion of the right of withdrawal”).

8.3 The withdrawal period referred to in clause 8.2 ends after fourteen days from:

1. In the case of the Services, from the day of the conclusion of the Distance Contract;
2. In the case of Products, from the day on which the Consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the goods or:

to. In the case of multiple Products ordered by the Consumer through a single order and delivered separately, from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires possession
physical of the last Product;
b. In the case of delivery of a Product consisting of multiple lots or pieces, from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the last lot or piece.

8.4 Before the withdrawal period expires, the Consumer informs SLOBBY BEAR SRLS of his decision to exercise the right of withdrawal from the Distance Contract. To this end, the Consumer can:
1. Use the model withdrawal form referred to in Article 8.5 (which is not mandatory in any case);
2. Submit any other explicit declaration of your decision to withdraw from the distance contract, sending it without any formalities to any of the addresses indicated in art. 3.2 of these General Conditions of Sale.

The Consumer has exercised his right of withdrawal within the withdrawal period if the communication relating to the exercise of the right of withdrawal is sent by the Consumer before the expiry of the withdrawal period. In such cases SLOBBY BEAR SRLS will communicate to the Consumer a confirmation of receipt, on a durable medium (this being also an e-mail account and a declared e-mail address), of the withdrawal exercised.

The burden of proof relating to the exercise of the right of withdrawal in accordance with this article lies with the Consumer.

8.5 The standard withdrawal form must contain the following information:

1. Recipient [the name, geographical address and, if available, the telephone number, fax number and e-mail addresses must be entered by the professional]:
2. Hereby I / we (*) notify the withdrawal from my / our (*) contract for the sale of the following goods / services ()
3. Ordered on / received on (*)
4. Name of the consumer (s)
5. Address of the consumer (s)
6. Signature of the consumer (s) (only if the form is notified on paper)
7. Date

8.6 The integrity of the Product to be returned following the exercise of the right of withdrawal is an essential condition for the exercise of the right itself.

9. Exclusion of the right of withdrawal from the distance contract

9.1 The Consumer Customer will not be able to exercise the right of withdrawal provided for in the clause referred to in point 8 above in the case of a Distance Contract concerning Products that are clearly personalized or requested with particular specifications by the Consumer.

10. Effects of the right of withdrawal from the distance contract. Obligations of the parties

10.1 The exercise of the right of withdrawal – within the terms and in the manner specified – by the Consumer terminates the obligations of the Parties:

1. to execute the Contract at a distance, if already concluded; or
2. to conclude the Contract in cases where the withdrawal occurs after sending the order proposal made by the Consumer and before SLOBBY BEAR SRLS has accepted said proposal.

10.2 In case of exercising the right of withdrawal – within the terms and in the manner specified – SLOBBY BEAR SRLS will reimburse the Consumer for all payments received, possibly including delivery costs, without undue delay and in any case within fourteen days from the day in which SLOBBY BEAR SRLS is informed of the Consumer’s decision to withdraw from the contract. The sums will be considered refunded within the terms if they are actually returned, sent or re-credited with a value not later than the expiry of the term previously indicated.

10.3 SLOBBY BEAR SRLS will reimburse the sums to the Consumer using the same payment method used by the Consumer for the initial transaction, unless the Consumer has expressly agreed otherwise. The Consumer will not have to incur any costs as a consequence of the reimbursement.

10.4 SLOBBY BEAR SRLS will not be required to reimburse the additional costs, if the Consumer has expressly chosen a type of delivery other than the least expensive type of delivery offered on the site, nor any sum for customs duties – where applicable – based on what specified in clauses 7.6 and 7.7.

10.5 SLOBBY BEAR SRLS may withhold the refund until it has received the returned Products or until the Consumer has demonstrated that he has returned the Products, depending on which situation occurs first.

10.6 The Consumer must return the Products or deliver them to SLOBBY BEAR SRLS or to a third party authorized by SLOBBY BEAR SRLS to receive the Products, without undue delay and in any case within fourteen days from the date on which he communicated his decision to withdraw from the Contract to distance. The deadline is met if the Consumer returns the Products before the expiry of the fourteen-day period. The Consumer will only bear the direct cost of returning the Products. The substantial integrity of the Product to be returned is an essential condition for exercising the right of withdrawal. The Products must in fact be returned in an intact state of conservation and with original labels – where present – not removed, in the same conditions of receipt, with the original packaging and all the accompanying documentation. The packaging of the Products must be accurate, in order to protect the original wrapping from damage, writing or labels.

11. Product guarantee in favor of the consumer

11.1 Only in cases where the distance contract has been concluded with a consumer customer, and in the event that the purchased product turns out not to comply with the provisions of the distance contract and in accordance with the provisions of art. 129 of the Consumer Code, the consumer customer can enjoy the following warranty rights.

11.2 Pursuant to the ad. 49, paragraph 1, letter (n) of the Consumer Code, the reminder on the legal guarantee of conformity of the goods is submitted to the consumer customer.

11.3 In the event of a lack of conformity of the Product, the Consumer Customer will have the right to restore, without charge, the conformity of the goods by repair or replacement or to an adequate reduction in the price or to terminate the contract.

The consumer customer can ask, at his choice, to SLOBBY BEAR SRLS to repair the good or to replace it, free of charge in both cases (the costs refer to the costs necessary to bring the goods into conformity, in particular with reference to the costs incurred. for shipping, labor and materials), unless the requested remedy is objectively impossible or excessively expensive compared to the other. One of the two remedies should be considered excessively burdensome if it imposes unreasonable expenses on SLOBBY BEAR SRLS compared to the other, taking into account:

1. of the value that the asset would have if there was no lack of conformity;
2. the extent of the lack of conformity;
3. the possibility that the alternative remedy can be carried out without significant inconvenience to the consumer.

11.4 The consumer customer can request, at his choice, an appropriate price reduction or the termination of the contract if one of the following situations occurs:

1. repair and replacement are impossible or excessively expensive;
2. SLOBBY BEAR SRLS has not repaired or replaced the goods within a reasonable time taking into account the nature of the goods and the purpose for which the consumer purchased the goods;
3. the replacement or repair previously carried out has caused considerable inconvenience to the consumer.

In determining the amount of the reduction or the amount to be returned, the use of the Product will be taken into account.

11.5 After reporting the lack of conformity, SLOBBY BEAR SRLS may offer the consumer customer any other remedy available, with the following effects:

1. if the consumer customer has already requested a specific remedy, SLOBBY BEAR SRLS will proceed to implement it, unless the consumer customer accepts the alternative remedy proposed by SLOBBY BEAR SRLS;
2. if the consumer customer has not already requested a specific remedy, he will have to accept the proposal or reject it by choosing another remedy pursuant to the provisions of this clause 11.

11.6 A minor lack of conformity for which it has not been possible or is excessively burdensome to carry out the remedies for repair or replacement, does not give the right to terminate the contract.

11.7 The consumer customer loses the rights provided for in this clause if he does not report the lack of conformity of the Products from SLOBBY BEAR SRLS within two months from the date on which he discovered the defect.

12. Applicable law and competent court

12.1 The purchase contract concluded through the Site is governed by Italian law.

12.2 For civil disputes arising from the distance contract between SLOBBY BEAR SRLS and the consumer Customer, the territorial jurisdiction is of the judge of the place of residence or domicile of the Consumer Customer, if located in the territory of the State.

12.3 In all other cases, disputes between SLOBBY BEAR SRLS and the non-Consumer Customer, relating to the validity, execution, interpretation and termination of the contract perfected under these General Conditions of Sale, will be devolved to the exclusive jurisdiction of the Court of Grosseto with express derogation from all other competing courts.

12.4 For anything not expressly provided here, the laws applicable to the relationships and cases provided for in this contract are valid.

12.5 Pursuant to art. 141-sexies, paragraph 3 of the Legislative Decree 6 September 2005, n. 206 (Consumer Code), SLOBBY BEAR SRLS informs the Customer who holds the status of consumer, that, in the event that he has submitted a complaint directly to SLOBBY BEAR SRLS, as a result of which it has not been possible to resolve the dispute as follows arising, SLOBBY BEAR SRLS will provide information about the Alternative Dispute Resolution body or bodies for the out-of-court resolution of disputes relating to obligations deriving from a contract concluded on the basis of these General Conditions of Sale (so-called ADR bodies, as indicated in articles 141-bis and following of the Consumer Code), specifying whether or not it intends to use these bodies to resolve the dispute itself. SLOBBY BEAR SRLS also informs the Consumer Customer with reference to possible alternative dispute resolution tools that a European platform has been set up for the online resolution of consumer disputes (“ODR Platform”). The ODR Platform is available at the web address http://ec.europa.eu/consumers/odr/. Through the Platform, the Consumer Customer will be able to consult the list of ADR bodies, obtain the link to the website and, if necessary, start an online procedure for resolving the specific dispute. In any case, the right of the consumer user to appeal to the competent ordinary judge of the dispute deriving from these General Conditions of Sale, whatever the outcome of the out-of-court settlement procedure, as well as the possibility, where the conditions exist, of promote an out-of-court resolution of disputes relating to consumer relations through recourse to the procedures referred to in Part V, Title II-bis of the Consumer Code. The user who resides in a member state of the European Union other than Italy, can also access, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, to the European procedure established for disputes of modest entity, by Regulation (EC) no. 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, Euro 2,000.00. The text of the regulation is available on the website eur-lex.europa.eu.

12.1 The purchase contract concluded through the Site is governed by Italian law.

12.2 For civil disputes arising from the distance contract between SLOBBY BEAR SRLS and the consumer Customer, the territorial jurisdiction is of the judge of the place of residence or domicile of the Consumer Customer, if located in the territory of the State.

12.3 In all other cases, disputes between SLOBBY BEAR SRLS and the non-Consumer Customer, relating to the validity, execution, interpretation and termination of the contract perfected under these General Conditions of Sale, will be devolved to the exclusive jurisdiction of the Court of Grosseto with express derogation from all other competing courts.

12.4 For anything not expressly provided here, the laws applicable to the relationships and cases provided for in this contract are valid.

12.5 Pursuant to art. 141-sexies, paragraph 3 of the Legislative Decree 6 September 2005, n. 206 (Consumer Code), SLOBBY BEAR SRLS informs the Customer who holds the status of consumer, that, in the event that he has submitted a complaint directly to SLOBBY BEAR SRLS, as a result of which it has not been possible to resolve the dispute as follows arising, SLOBBY BEAR SRLS will provide information about the Alternative Dispute Resolution body or bodies for the out-of-court resolution of disputes relating to obligations deriving from a contract concluded on the basis of these General Conditions of Sale (so-called ADR bodies, as indicated in articles 141-bis and following of the Consumer Code), specifying whether or not it intends to use these bodies to resolve the dispute itself. SLOBBY BEAR SRLS also informs the Consumer Customer with reference to possible alternative dispute resolution tools that a European platform has been set up for the online resolution of consumer disputes (“ODR Platform”). The ODR Platform is available at the web address http://ec.europa.eu/consumers/odr/. Through the Platform, the Consumer Customer will be able to consult the list of ADR bodies, obtain the link to the website and, if necessary, start an online procedure for resolving the specific dispute. In any case, the right of the consumer user to appeal to the competent ordinary judge of the dispute deriving from these General Conditions of Sale, whatever the outcome of the out-of-court settlement procedure, as well as the possibility, where the conditions exist, of promote an out-of-court resolution of disputes relating to consumer relations through recourse to the procedures referred to in Part V, Title II-bis of the Consumer Code. The user who resides in a member state of the European Union other than Italy, can also access, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, to the European procedure established for disputes of modest entity, by Regulation (EC) no. 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, Euro 2,000.00. The text of the regulation is available on the website eur-lex.europa.eu.

13

The website www.butcher-bros.com uses “cookies”. Cookies are electronic files that record information relating to the CUSTOMER’s navigation on the site (pages consulted, date and time of consultation, etc.) and that allow SLOBBY BEAR SRLS to offer a personalized service to its customers. SLOBBY BEAR SRLS informs the Customer of the possibility of deactivating the creation of these files, by accessing its Internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online purchase. For more information click here.

14

The Customer declares to have read the information pursuant to Articles 13 and 14 of Regulation (EU) 2016/679 (GDPR) available on the Site and with the acceptance of these general conditions provides consent to the processing of their personal data for the purposes and in the manner indicated in the aforementioned information. For more information click here.

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